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Welcome! Bay City Gas Company is the natural gas utility for Bay City, Texas. This site exists to serve our customers and prospective customers. In it you will find information regarding:

Advantages of Natural Gas – great information at www.naturalgasgenius.com 

Customer Services – click here

Rebates – click here

Safety – click here and www.safeexcavator.com
Our history – click here

Drive-through access is from Avenue A, at 5th Street (just southeast of our building)

 FOR EMERGENCIES ONLY, DIAL 979.245.2311
and to help PREVENT an emergency – CALL 811 BEFORE you dig !! Digging deeper than 16 inches? Call – it’s the LAW

EXTREME COLD WEATHER INFORMATION: Carbon Monoxide is a serious threat during extreme cold weather conditions if proper precautions are not taken, and safety warnings are not heeded ! Visit https://www.cdc.gov/co/faqs.htm for important information !

SPECIAL NOTICE REGARDING the FEBRUARY 2021 COLD WEATHER EVENT:

We are aware that  bills for February consumption (that you will receive in early March) will be higher than normal. This is due to TWO factors: how much gas you used, and the price of the gas. We do not control the price of gas. Whatever rate our supplier charges us is passed directly through to your bill. We do not mark up or profit from the price of gas. 
 Because of record cold temperatures and the duration of the cold, natural gas prices spiked to levels never seen before.  We are choosing to spread this cost into future months for all customers. While this will hold February’s gas bill to a much more manageable amount, it will  inflate your gas bills for many months to come. The exact amount hasn’t been determined yet as we work with the supplier and legislative representatives toward a solution.
We hope that you agree that this is a more reasonable approach than to send one huge and unaffordable bill for February. Summer turn-offs will not  be offered  as we try to recoup the February gas cost. Further details will be made available after we know what the billed price of gas will be from our supplier. We are scheduled to send the February gas bills out March 8; everyone should receive theirs by the 10th or shortly thereafter.

Questions/Complaints about your February gas bill:

Focus on your consumption, and compare to previous severe cold weather months (January 2018 would be comparable). This number is at the top left of your bill “TOTAL CCF”.

If you believe this consumption number is incorrect, email us at:  billing@baycitygas.com, or call us at 245-2327. We need the service address or account number, your name and phone number or email. We will NOT investigate your complaint while we are on the phone, however we will investigate your account, comparing the consumption to prior winters. If we determine that your consumption is in line with previous cold months, we will not investigate any further. If we determine that the consumption is unusual, we will investigate further. We will contact you if we discover an error or problem. We will contact you, please do not contact us more than once with your complaint.

 COVID-19 :  Our office and drive through are open and functioning normally. Our Service Personnel will use CDC guidelines regarding social distancing, hand washing and other precautions – please understand and cooperate so that they may do their jobs safely.

Call us immediately if you smell gas or suspect a leak. We odorize the gas specifically to help find leaks. Help us by reporting anything you suspect to be a gas leak.
Please help us maintain a safe system – inspect your meter piping for damage or corrosion.
More information on our SAFETY page !
*Please remember that you MUST call 811 prior to digging deeper than 16 inches – mail box posts, fence posts, sprinkler system installations are examples of digging that might require a call to 811.
*Hissing sounds from the ground, bubbles from the ground, frozen ground and patches of dead vegetation are all potentially signs of an underground pipeline leak.
*Please never, ever use a match to try to detect a gas leak! Leave the premises and call us at 245-2311(or 911) and we will investigate.
Beginning in 2017, Excess Flow Valves will be installed on all new residential and business customers’ service lines up to size 1,000 meters. If you would like more information about having an excess flow valve installed on your current service line, please check the SAFETY page and/or call our office at 979.245.2327

PLANNING TO INSTALL A NATURAL GAS STANDBY GENERATOR? YOU MUST CALL US FIRST FOR IMPORTANT INFORMATION AND INSTRUCTIONS. ALSO REMEMBER TO ALWAYS CALL 811 AT LEAST TWO DAYS BEFORE DIGGING !

TEST YOUR PIPELINE AWARENESS, take a survey, leave a comment at www.pipelineaware.org
DISCONNECTIONS for non-payment: we cannot guarantee re-connection the same day, AND we do not perform after-hours re-connects
natural gas advantages

We are all becoming more sensitive to environmental issues, and we want to do “the right thing” with regard to the environment. NATURAL GAS is:

> Practical and attainable, right here, right now

>America’s second largest energy resource

> The CLEANEST BURNING of all fossil fuels, emitting 45% LESS carbon dioxide than the coal used to generate electricity

>Extremely efficient, with 89% of the energy at the wellhead reaching the end user (to deliver electricity to your home, 78% of the original energy is lost!); this efficiency translates to 60% LESS carbon dioxide emissions than with an all electric home, and improvements in appliance efficiency mean that the typical residential customer uses 20% LESS natural gas than they did 20 years ago. For more information, visit www.naturalgas.org

The ECONOMIC ADVANTAGES of natural gas:

  • Natural gas is domestically produced and refined; it is truly an American product
  • Operating profit from Bay City Gas Company stays in Bay City
  • Natural gas is now priced at its lowest level in years
  • Natural gas appliances offer better energy efficiency than their  electric competition
  • Natural gas appliances typically operate at lower costs than electric appliances
  • Natural gas water heaters produce hot water twice as fast as electric water heaters, at about half the cost
  • Natural gas clothes dryers operate at about half the cost of electric dryers (and the clothes come out softer!)
  • Natural gas cooking appliances offer instant on / instant off control, as well as precise adjustability

ADDITIONALLY,

We offer REBATES on gas appliances and installation costs ! See the CUSTOMER SERVICES page for details.